Shipping & Returns

 

Shipping Information

All orders are dispatched and shipped on the same day if you place your order before noon (except on week-ends and bank holidays). You'll be notified by e-mail once the parcel is shipped and you'll receive a tracking number to follow the delivery of your parcel.

Shipping zones

UNITED STATES & EUROPE (CONTACT US FOR OTHER DESTINATIONS)

Up to 3 products 0.0 lb – 0.66 lb: FREE SHIPPING

4 products and more 1.1 lb – 11.02 lb: FREE SHIPPING

FREE DELIVERY IN UNITED STATES ON ALL ORDERS OVER $50

RETURNS ACCEPTED WITHIN 30 DAYS (EXCHANGE OR REFUND)

Easy Returns & Exchanges

You made a mistake, you changed your mind? We understand! Within thirty (30) days from receipt of the order, the customer may request MÔME CARE to return or exchange of the product(s). You can send back your product when unopened and in its original box to:

Môme Care
10 White Pine lane
Lexington MA 02421

To do this, the Customer must first request a return or exchange e-mail.

If the return request is validated by MÔME CARE, and that the customer had paid fees of shipments during the initial delivery, MÔME CARE will send a pre-paid and pre-filled label for the shipping and handling charges to be born by MÔME CARE.

However, if the Customer had received free delivery for the initial delivery, the shipping fee to return items are to be taken charge of by the Customer.

The return or exchange is at the risk of the Customer. The product must be returned within a week in its original packaging, in its original condition, new, unopened, accompanied by the return notice, to the following address:

For US returns:                                      For France or European Union returns:

Môme Care                                                      Môme Care

10 White Pine Lane                                         132 rue de la Roquette

Lexington MA 02421 - USA                             75011 Paris - France

If the item is not returned by the Customer within one week after receipt of the postage label, the return is considered canceled and the Customer must keep the product.

The returned product will be refunded within a maximum of fifteen (15) days of its receipt by MÔME CARE by a credit of the amount to be reimbursed to the bank account of the Customer.

The return costs are to be born by the customer unless MÔME CARE delivered a damaged or different item from the item ordered, or if the Customer had not benefited from free delivery at the initial delivery.

Upon non-compliance by the Customer of these conditions, notably of the conditions of return or exchange, MÔME CARE will not proceed with the refund for the Products concerned.